Shawn Rorick
It's Just Water
Case study on Cirque du Soleil
Social Media Kick Off (2007)
5 shows and 1 social media manager
Strategy:
select the right social media forums
leverage existing resources
establish "controlled transparancy"
develop perpetual growth of followers
Facebook was the forum they chose b/c of more flexibility, growth potential
How to integrate this into daily ops?
Easy part is anyone can do it.
Publicists > content > social media manager who would filter it and post, tweet, upload
public will respond and interact, engage.
creating perpetual growth:
accomplished in 2 ways:
1. implemented activity into operations
2. small allocation of media budget
2nd Case Study: "Discovering" Ambassadors (2008)
Want to find finds who are influental, as well as fans.
strategy: create 2 widgets that provide utility and then monitor results of people using the widgets.
What kind of Cirque Mood are you in Today widget.
Cirque Fan Widget and able to identify true ambassadors by tracking downloads.
Offered trips to Vegas for some fans and also discovered "fan niches" like martial arts.
Get Cirque de Soleil widgtets at www.getcirqued.com
Measuring Success:
Social Media Measurement - what is important to the company?
After 2 years of excitement, now some serious questions are being asked about how social media is tracked.
We have used cookies for tracking for so long.
Cookies are usually set to expire after 30 days.
Key to measuring social media and conversations is extending that expiration date. Relationships take longer to develop.
Engagement Timeline of a "conversation cookie" conversion happens on day 252.
Using "last click" rules, revenue will be credited to social media
monthly reports will change over time
ROI will increase.
Search & Social Media - what's next?
user don't just click and buy anymore
experience, research, discuss & purchase when they are ready
Auduence Fragmentation is the future.
- users aren't in one spot anymore
- monile webn access alone has grown over 1000% over the last few yrs
Through OBSERVATION we can predict the next steps.
Observations of the younger generations:
technology is embedded and built in to their lifestyles
have isntant access to anything they want to see - whenever and wherever they want to see it
will have a different definition of privacy - little by little will change to preferences
Observations fo Technology Annoucement
Moore's Law - technology advancement happens every 2 yrs.
PC Worls 2003 - world's info doubles every 3 years
5 exabytes are all words ever spoken
Automated Intellegence will be the future.
automated repsonses
automated social media checkin & social media updates
automated searches based on behavior
Online and offline marketing are coming back together and integrating because of social media.
Final Thoughts from Shawn:
Measurement is critical
Not everything is "applicable"
Forget the "rules" (there are none)
Get closer to social media.
Because you are in this space. . .
YOU ARE an opinion leader and trendsetter.
YOU ARE shaping our media and advertising future
YOU ARE an innovator and evaluator
YOU ARE all playing a role in the digital and social media evolution
Put yourself in the users shoes.
Research, test, question and observe everything. Do your best to evolve. Things will be different in 6 months - things happen fast.